Evidence before the claim
The record file should show what was agreed, what was delivered, what was charged and why the claim is supported.
Record review support
NDIS record review support before audit requests
Records are easier to defend when they are right during the week the support is delivered, not rebuilt months later.
Roster, invoice, support log and service agreement checks
Exception tracking before audit season
Evidence packs for finance and operations review
Records we align
Service agreements
Rosters and shift records
Support logs and case notes
Invoices and payment records
Payroll and worker records
Before someone asks
The file is built in the week the support is delivered.
Records are harder to explain months later. We look for incomplete notes, mismatched rosters and unsupported invoice lines before they become an audit-season job.
Records that should agree
Service agreements
Rosters and shift records
Support logs and case notes
Invoices and payment records
Payroll and worker records
Exceptions caught early
Incomplete notes, changed shifts, unusual quantities, overtime spikes and claim inconsistencies are easier to manage when surfaced early.
Operational readiness
Managers can see whether the provider has enough evidence to explain its billing, payroll and service delivery decisions.
Record check
Record review workflow
Identify evidence requirements
We map what records should support each recurring claim, roster pattern and payroll decision.
Find record gaps
Records are tested for gaps across service agreements, rosters, delivery notes, invoices and payroll.
Maintain the file
The operating team receives a clear exception list so record gaps stay visible over time.
Audit file
What the file should show
A useful audit file should explain the claim, the roster and the payroll result without relying on memory.
Record completeness checks
Invoice matches support records
Roster and delivery exception reports
Plain-English summaries for managers
Next step
Want records organised before audit season?
We can review the records behind your claims, shifts and payroll so gaps are visible while they can still be fixed.
Send enquiry