Rosters match service agreements
We check whether the supports being rostered are consistent with the participant agreement, typical schedule and business rules.
Continuous operations audit
Continuous audit of NDIS operations
Continuous audit means checking operational records while work is happening, from agreed supports and roster changes through claims, payroll and margin.
Service agreement to roster checks
Roster to delivered shift review
Invoice and payroll evidence before month-end
The audit chain
01
Agreed support
02
Rostered support
03
Delivered support
04
Documented support
05
Invoiced support
06
Paid worker
07
Reported margin
Where drift starts
Record gaps usually appear before month-end.
The useful control point is the handover between support planning, roster changes, delivery evidence, billing, payroll and margin reporting.
Shifts are carried out as rostered
The review looks for missed shifts, changed shifts, undocumented exceptions and inconsistencies between rostered and delivered support.
Invoices and payroll agree to reality
Invoice lines and payroll outcomes are tested against delivered support evidence, NDIS pricing expectations and SCHADS award requirements.
Operating rhythm
Continuous audit workflow
Plan
Service agreements, typical supports, cost centres and roster rules are mapped into clear operating checks.
Monitor
Roster changes, delivered shifts, notes, claims and payroll exceptions are reviewed as part of the normal operating rhythm.
Report
Exceptions, margin changes and audit evidence are reported to leaders before they become audit season problems.
Daily checks
Continuous audit checks
The aim is to catch gaps while the team still remembers what happened on the shift.
Service agreement matches roster
Roster to delivered shift comparison
Support record and invoice consistency
SCHADS payroll and cost-centre profitability review
Next step
Need the weekly checks in place?
We can help set up practical checks across rostering, delivery, invoicing, payroll and profitability.
Send enquiry